Immediate Website Help - Cult Creative House

Immediate Help

1. Introduction

First Name

Last Name

Phone

2. What Do You Need Help With?

What is the URL of the website you need help with?

Is this a Wordpress website?

Yes

Unsure

What is the most appropriate for the problem you have?

My website is not loading

My website loads but not properly and with several issues

My website is redirecting to other website

I am unable to access my website's administrative dashboard

I updated a theme, plugin or software on my website and it is now not functioning correctly

I have another problem

Please describe your problem in further detail.

3. Please Provide Us Access To Assist

Do you have login details to this website?

Yes

Unsure

Please provide your login information to this website

What is the website login URL?

Username

Password

Have you confirmed the login details you are supplying are correct and that the work?

The login credentials I have supplied are correct and do work.

Do you have login details to the host of this website?

Yes

Unsure

Please provide your login information to your web hosting

What is the web host login URL?

Username

Password

Have you confirmed the login details you are supplying are correct and that the work?

The login credentials I have supplied are correct and do work.

Unfortunately We Are Unable To Assist

For us to provide assistance with your website, we require a level of access to begin diagnosing your issue.

You have indicated that you DO NOT have access for us to be able to provide you assistance.

Feel free to locate the necessary information above and revisit us so we can give you the assistance you are looking for.

We apologise for any inconvenience.

4. Finalising Your Request For Help

Requesting immediate website assistance is a premium service we offer and for us to begin to diagnose the problem, we require an upfront fee of $150 AUD.

This fee DOES NOT include the resolution of your problem and only covers the initial review and diagnosis of the problem you have.

By clicking on and finalising your request for immediate website assistance, you will be redirected to PayPal to pay your one-off fee. You will then hear from us within two hours with an update on your request for help.

Payment Item

Price: $150.00